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Refund & Service Policy

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Last Updated: November 2025

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At Big Cat Aerial, we strive to provide high-quality aerial photography, videography, and inspection services. This Refund & Service Policy explains how payments, cancellations, and service changes are handled.

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1. Booking & Deposits

  • A 25% non-refundable deposit is required to reserve a project date.

  • Your booking is confirmed only once the deposit is received.

  • The remaining balance is due upon delivery of final edited content, unless stated otherwise.​

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2. Cancellation & Rescheduling

Client Cancellation Policy:

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Cancellation Time                                       Policy

7+ days before shoot...........Deposit retained, no additional cost

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3–6 days before shoot..........50% of total project fee due

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48 hours or less............100% of project fee due (non-refundable)

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Rescheduling Policy:

  • One reschedule is allowed at no cost if requested at least 72 hours in advance.

  • Less than 72 hours’ notice or multiple changes may result in a $100 rescheduling fee.

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3. Weather, FAA & Safety Factors

We may delay or reschedule a shoot due to:

  • High winds, rain, lightning, or poor visibility

  • FAA airspace restrictions or local laws

  • Safety hazards involving people, property, or aircraft

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In these cases, there are no penalties, and the deposit is rolled over to the next available date.

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4. Deliverables & Revisions

  • Standard turnaround for edited files is 3–7 business days.

  • Deliverables may include aerial footage, interior videos, images, inspection files, or social media clips.

  • Includes 1 round of minor revisions at no extra cost (color edits, text adjustments, trimming).

  • Major edits or additional versions (e.g., multiple floor plan videos, music changes, re-voiceover) may incur extra fees.

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5. Refunds

Refunds are not provided if:

  • Services have already been completed

  • Client fails to provide access, staging, or required permissions

  • Client cancels after work has begun or within 48 hours

  • Weather/FAA restrictions occur, and client declines rescheduling

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Partial refunds (excluding deposit) may be considered only if:

  • We are unable to perform the service due to technical failure or emergency

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6. Client Responsibilities

Clients must:

  • Provide safe access to property or filming location

  • Ensure interiors/model units are staged, clean, and ready if applicable

  • Notify us of any airspace restrictions, hazards, or special conditions

  • Secure necessary permissions from owners, tenants, HOAs, or municipalities when required

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7. Contact Us

For questions about this policy, contact us:

Big Cat Aerial
Email: support@bigcataerial.com
Phone: 769-300-5252
Website: www.bigcataerial.com
Mailing Address: PO Box 16333, Jackson, MS 39236

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